News article

Ares GD-CRM helps wood coating company Keding refines service

Ares International Corp. recently signed a contract with Keding Enterprises Co., Ltd., a famous Taiwan-based wood coating company, to introduce GD-CRM system, which will go live next January.

With the new system, Keding can effectively control the status of its global sales projects and related details for quick response to its client's needs, thereby improving its customer satisfaction.

Hsien-Chang Tsao, president of Keding, indicated that the office software and regular sales meetings of Keding can no longer help it to effectively manage its large customer base. With the GD-CRM system distributed by Ares, Keding expects to improve its sales status tracking and potential customer information management, thereby remaining closely connected to customers and winning their appreciation and trust, Tsao noted.

Keding has chosen GD-CRM system distributed by Ares, as it is the first web-based CRM system in Taiwan, with its performance and extendibility recognized by its users. With the assistance of Ares, Keding can swiftly introduce various modules of the system. After the implementation, the reports generated by the system will enable Keding executives to access to the latest sales status for effective sales forecast and sales project status monitoring.

The GD-CRM that Ares helps distribute features major modules including potential customer management, customer retention management, customer service management, sales and message management, system maintenance management and ERP integration module. The system supports various languages, its operation process is automatic, while the flexible image viewer setting allows the user to easily export the data in the Excel format. The imbedded enterprise document knowledge database management mechanism allows the user to search for required customer information via the search engine.

The number of existing users of GD-CRM system has exceeded 200, with 45 having their stocks traded on the Taiwan Stock Exchange (TSE) and Over-the-Counter (OTC) market. The industries that theses users belong to are of various kinds: trading, distribution, advertisement, transportation, information service, financial service, IT, telecommunication, medical equipment, manufacturing and service.

Introduction of Ares

Ares International Corp. is the first Taiwan-based software company to be listed on the Taiwan Stock Exchange (TSE). Established for nearly 30 years, Ares is a professional management information system software provider, with professional areas in product technical R&D and system integration. Ares provides products as well as total solutions for e-business, with major service fields mainly for the financial, government and enterprise sides. Ares has passed the CMMI L3 certification, has outstanding project integration ability, quality guarantee ability, development and maintenance ability and a professional consultancy team.